FAQ

Can you guarantee FREE 2 day shipping?

Yes, we offer FREE two day shipping to most of the continental US. One additional transit day may be required for

  • CALIFORNIA
  • MONTANA
  • NEBRASKA
  • WASHINGTON
  • NEVADA
  • NORTH DAKOTA
  • SOUTH DAKOTA
  • OREGON
  • WYOMING.

See disclaimer below.

DISCLAIMER: Orders must be placed by 12pm EST to guarantee two day delivery.  Any orders placed on Friday after the 12pm cutoff time, Saturday or Sunday will not be processed until the following Monday.  We advise shipping directly to the funeral home as residential delivery could delay transit time.  Please do not hesitate to contact us if you need further assistance.

Do I have to be at the funeral home to accept delivery?

No. We understand you have a lot on your mind so we will take care of all the details. We will arrange all the details of transport and get your order to your funeral home on-time, every time. We will also coordinate delivery with the funeral home – there is no need for you to be there. We will handle all the work so you can concentrate on what is important to you.

WHY ARE YOUR CASKETS PRICED SO MUCH LOWER THAN THE FUNERAL HOME?

Simply put, we cut out the middleman. You'd be amazed at how many times a casket is marked up between the time it leaves the factory and is sold through a funeral home. A lot of money can be cut out of the process by simply selling directly to people. Our caskets are built with the finest materials, and each one costs a great deal of money to manufacture, but since we have no middlemen between us and you, we are able to offer it for less than 1/3 the price of a funeral home. 

Can you guarantee the quality of the casket?

Yes! At Willow & Werth we go through an extensive quality control process to ensure our caskets are of the highest quality. Our manufacturing facilities are ISO Certified for build standards, and quality control personnel inspect the fit, finish, and proper specifications of our caskets before they are shipped. All of our caskets are backed by over $1,000,000 in product liability insurance and come with a full warranty.

How come the funeral home does not recommend buying a casket online?

To put it bluntly, funeral homes do not recommend it because it takes business directly away from them. Plain and simple. Purchasing funeral necessities online is one of the fastest growing trends in the USA. When you purchase a casket online, funeral homes are required by US Law to accept it. 

What if the funeral home will not accept the casket?

According to Federal Trade Commission’s Funeral Rule (https://www.consumer.ftc.gov/articles/0300-ftc-funeral-rule) , to encourage fair trade and protection for the consumers, the funeral homes have no choice but to accept any caskets you chose whether from a third party vendor or not. Moreover, they cannot institute any extra fees or costs to accept caskets from a third party vendor.

If I purchase a casket from an outside source, is it necessary to inform the funeral home?

Under the guidelines of the FTC Funeral Rule mentioned above, it is not necessary to mention your intent to search elsewhere for funeral necessities. By law they have to show you a GPL (General Price List) of the products and services they offer and the prices of each.  Once you see what they have to offer, then you may choose to inform them of your intent. While not required, it would be common courtesy to inform them of your decision.

Can I buy the casket for later use?

Yes, you may buy a casket for later use. We offer 6 months storage and free delivery to the address of your choosing, once it is time to receive it.

Do you sell caskets for cremation?

Yes, we offer caskets for cremation. Scroll over “Wood Caskets” in the top categories and click on “Cremation Caskets” in the drop down menu.

What does the “gauge” number refer to?

It refers to the thickness of the steel.  The lower the gauge, the thicker the steel.

What is a sealer or gasket casket?

It is a rubber seal on the gasket to keep water and air out. It has not been proven that a gasket sealer can slow the decomposition of a body. However, a gasket sealer may be required if transporting the deceased across state line or transporting by air, sea, or train. All of our metal caskets come with the rubber gasket sealer at no additional charge.

Is ordering a casket online a complex process?

Our online ordering process is very simple.  Simply browse our catalog of caskets for whatever suits your choice.  Should you have any questions, our toll free Customer Service Center is open 24/7 to provide assistance with any inquiries you may have.  We accept all major credit cards, Apple Pay, and also offer interest-free financing.  Please do not hesitate to ask about our special financing program.  

What differentiates you from other online casket dealers?

At Willow & Werth, we are a family business that puts the customer first. We offer a 100% money back guaranty (strongest in the industry), we insure our caskets with over $1 million in coverage, we guaranty timely delivery, we offer 0% APR financing, we manufacture exclusively at ISO certified facilities, and when you shop with us, we plant a tree in honor of your loved one in a US national forrest. We are dedicated to treating our customers and orders with the utmost respect and urgency, and our friendly and helpful customer service representatives will guide you through every step of the way.  Our interest-free financing program is easy to apply for and significantly lessens the burdens imposed while arranging a funeral.

What forms of payment do you accept?

We accept all major credit cards, debit cards, ApplePay, and offer interest free financing.

Do items include a charge for sales tax or any other fees?

Our items only include a charge for sales tax in New York. Customers out of state can save hundreds of dollars by purchasing from us and saving on sales tax.

Once I have ordered a casket, do I have an opportunity to change my mind?

Yes, we offer a 100% money back guaranty if you change your mind.

How large is a typical casket?

The exterior measurements of the most common size for a casket are about 24" deep, 27-1/2" to 30-1/2" wide, and 81" in length.

If there are any problems with my order, when are you available to contact?

Our Customer Service Center can be contacted 24 hours a day at 888-544-5464.  Or you can submit email inquiries to info@willowandwerth.com.

We are here to serve.